All returns require a written authorization prior to the return of any product. GEMCO Medical will provide you with a Return Merchandise Authorization (RMA) Number. The Returns Department can be reached at (800) 733-7976 to obtain an RMA #. Be prepared to provide the following information when calling:
Item number and quantity
Reason for Return
Original Order Number with Invoice Date showing merchandise you received
Product Serial Number if applicable
The RMA # is valid for 30 days. All returns require the RMA # with a copy of the invoice for proper credit to be issued. Returns received without prior approval will not be credited.
Shipping charges on all returned goods will be incurred by the customer. GEMCO Medical will advise the dealer of the preferred shipping method upon issuance of the RMA #. Unless specified otherwise, all orders will be shipped by the most cost-effective method available. Shipping charges and a handling fee will be added to your invoice. Shipments outside the continental U.S. will be billed accordingly. Customer is responsible for any additional shipping charges due to customer supplying an incorrect shipping address.
Upon receipt, all goods will be inspected prior to issuing a credit. Returns on stocked items due to errors in ordering or overstocks, when returned in resalable condition, will receive:
Full credit for returns within 30 days.
DME products reserve the right to charge 25% for returns at any time.
DEFECTIVE PRODUCTS: Defective products require an RMA # from our Returns Department. A detailed description of the defect must be included with the return. Shipping must be prepaid by the customer, no COD accepted. Replacement/credit of defective product will be made after inspection and agreement by GEMCO Medical and the manufacturer.
SHORT SHIPMENT and FREIGHT DAMAGE: Notification of shortages and/or damages must be made within three (3) business days of receipt.
NO RETURNS WILL BE ACCEPTED ON:
Special Order Items
Continuous Glucose Monitor Sensors (CGMS)
Insulin Pumps, Insulin Management Systems, Continuous Glucose Monitor (CGM) Transmitters and Continuous Glucose Monitor (CGM) Receivers that have been opened or are not in resalable condition.